Lifetime guarantee
HURU products come with a lifetime guarantee for the original owner from the date of purchase. That's why we can confidently guarantee the quality of our products. If a product is found to have a defect in materials or workmanship, we will repair it free of charge or replace it if repair is not possible.
Covered
-
Manufacturing defects Fabric or component defects
-
Material failures Faulty zippers, buckles, stitching, or hardware under normal use
Not covered
- Normal wear — scratches, fading, surface scuffs
- Misuse, overloading, chemicals, or modifications
- Airline damage — claim directly with the carrier
- Cosmetic changes that don't affect function
How to claim
-
Email info@huru.rocks Photo of damage + order or serial number
-
We reply in 2–3 business days Claim confirmed + shipping instructions sent
-
Send the item Shipping to us is at your cost
-
Repaired or replaced Same or equivalent model, shipped back free