HURU is shipped worldwide, via international postal service.
Expected delivery time is approximately 1 - 2 weeks.
All deliveries are tracked, and everything is done to ensure that orders are delivered in the expected length of time.
Price includes shipping costs only. HURU is not responsible for duties, taxes, and any other charges levied by the importing country. All import costs are the sole responsibility of the customer.
Orders are shipped within 1-2 working days they are received.
Working days are Monday to Friday, excluding holidays.
Invoices include order status, and tracking number.
All products shown on the website are in stock. Customer will be notified ASAP if there is any delay in getting an order shipped.
Please kindly note, that high holiday seasons ( e.g. Christmas, Easter) might occur the delivery timings.
WHEN WILL I RECEIVE MY ORDER?
We want to make sure that you get your order as soon as possible! Please allow 1-2 business day(s) for order processing. After that, we will ship the order to you, which you should take 1 - 2 weeks. Please note that this is an estimate and the times may change due to high volumes of orders and depending on the distance of your shipping address from our closest warehouse.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process - you have our sincere apologies! The postal service is beyond our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, where possible. Please see our refund and return policy for when these might be applicable to your case.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means that you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. The payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CANCEL MY ORDER?
You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.
Still have questions? Please send us an e-mail: firstname.lastname@example.org