Key Features
Specifications
HURU products come with a lifetime guarantee for the original owner from the date of purchase. That's why we can confidently guarantee the quality of our products. If a product is found to have a defect in materials or workmanship, we will repair it free of charge or replace it if repair is not possible.
Covered
- Manufacturing defects
Fabric or component defects - Material failures
Faulty zippers, buckles, stitching, or hardware under normal use
Not covered
- Normal wear - scratches, fading, surface scuffs
- Misuse, overloading, chemicals, or modifications
- Airline damage - claim directly with the carrier
- Cosmetic changes that do not affect function
How to claim
- Email info@huru.rocks
IPhoto of damage + order or serial number - We reply in 2-3 business days
Claim confirmed + shipping instructions sent - Send the item
Shipping to us is at your cost - Repaired or replaced
Same or equivalent model, shipped back free
ORDERS OVER €150
Free
ORDERS UNDER €150
€10
DELIVERY TIMES
Ukraine
Nova Poshta, ships from Ukraine
1–2 days
EU & Europe
Nova Poshta Global or UPS, ships from Poland
2–6 days
Rest of the world
Nova Poshta Global or UPS, ships from Poland
4–7 days
DISPATCH
Same-day on orders placed before 3:00 PM CET. Mon–Fri. Tracking number sent after dispatch.
DUTIES & TAXES
EU & Ukraine — included. Other countries — may apply on delivery.